UK Job Opportunities

Internal Sales Engineer/Administrator

Job Title: Internal Sales Engineer/Administrator
Location: Abingdon Head Office or Leeds Regional Office
Reports to: Internal Sales Manager

Main Purpose of Role:

• to be main point of contact to UK customers providing customer service, technical advice, and sales requirements to each customer’s individual needs.
• to provide technical and commercial back-up to support external sales team

Key Duties/Main Responsibilities:

• to help develop and grow sales to existing and new customers through offering technically sound and cost effective drive solutions matching their needs.
• deal with telephone enquiries from customers.
• based on information supplied by customer, select appropriate product.
• prepare quotations and reports for customers as required.
• use NORD business systems and procedures to maintain history of customer interaction using CRM system.
• support external sales team with technical and commercial support
• other
  
  • i) any other reasonable task as requested by the Managers or Managing Director, for the fulfilment of the job and according to the needs of the business
  • ii) actively follow Nord Gear Ltd policies and will maintain an awareness and observation of Fire and Health & Safety Regulations

As duties and responsibilities change, this job description will be reviewed and amended in consultation with the post holder.

Personal Requirements:

• a good telephone manner
• capable of working in a close dynamic team

Education:

• ONC/HNC/Apprenticeship or equivalent experience in Mechanical or Electrical/Electronic Engineering

Experience:

• computer literate with Microsoft products, Outlook, Dynamics CRM, Excel, Word, PowerPoint
• working use of SAP would be beneficial but not essential
• knowledge of NORD product range would be beneficial
• technical sales experience would be beneficial

Skills:

• full driving licence – as may be required to visit customers along with External Sales Team

Required Training:

• A training program will be put in place to cover both sales and product training; the program will be based on individual requirements

Performance Measures:

• Value of sales orders raised
• On time delivery to customers
• Use of CRM Software and NORD business systems and procedures

Technical Application Engineer

Job Title: Application Engineer
Location: Abingdon Head Office or Leeds Regional Office
Reports to: Technical Support Manager

Job Purpose:

• This is a mechatronic Technical/Sales support position to provide technical in depth support for our electric motors, gearboxes, and frequency inverters.
• responsible for supporting UK internal/external sales team technically with drive calculation/selection for new applications
• support for existing customer business where technical issues arise in the field once in operation.
• although a UK position, both these aspects will require close working relationship with appropriate departments within our parent company in Germany.

Key Duties/Main Responsibilities:

a) Customer Orders / Sales

• to help develop and grow sales of mechanical product range to existing and new customers through offering technically sound and cost-effective solutions to meet customers’ requirements.
• to help identify new sales prospects, introduce NORD Gear and its products and to develop new sales with these prospects
• assist with sales presentations, evaluate customer needs, provide innovative NORD offerings, oversee customer evaluations, provide post sale support.
• work to help achieve monthly sales targets and profitability as set by the company

b) Other Sales

• manage any after sales issues with customers and co-ordinate any site activities to ensure resolution of any customer technical issues
• to occasionally provide internal support in sales office when and if required
• provide technical training for external & internal sales staff
• provide key product and marketing input
• to provide market feedback to GBN engineering teams
• use Customer Relationship Management tool to maintain call plans, reports etc.

c) Other

• any other reasonable task as requested by the Managing Director, for the fulfilment of the job and according to the needs of the business
• actively follow Nord Gear Ltd policies and will maintain an awareness and observation of Fire and Health & Safety Regulations
• As duties and responsibilities change, this job description will be reviewed and amended in consultation with the post holder

Responsible For (Staff and Equipment):

• staff - None
• equipment - Laptop, mobile phone, credit card, NORD specialist equipment

Personal Requirements:

• self-managed
• independently support customer
• ability to travel 25-30%

Education:

• minimum ONC/HNC or equivalent
• preferred Degree in Mechanical Engineering (or equivalent)

Experience:

• understands OEM market for Gear and associated equipment
• technically competent to manage customer pre and post-sale needs
• computer literate with Microsoft products, Outlook, Dynamics CRM, Excel, Word, PowerPoint
• working use of SAP would be beneficial but not essential
• knowledge of NORD product range would be beneficial

Skills:

• computer literate
• full driving licence

Required Training:

• gearbox selection
• gearbox application
• motor application
• inverter application
• NORD Technical engineering systems
• NORD Business systems

Performance Measures:

• engineering task operation
• key/project product sales growth