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Efficiency unlocked: NORD DRIVESYSTEMS equips products with QR codes

NORD DRIVESYSTEMS equips its products with a QR code to give its customers easier access to service, product information, specifications, and documentation for their specific unit.

Brampton, ON, 2024-06-06

If you’ve recently purchased a NORD DRIVESYSTEMS gear motor, you may have noticed a new sticker with a Quick Response (QR) code located on the unit. QR codes can store a wide range of data and enable the user to access information almost instantly. Scanning the code using a photo app or QR code app on a cell phone takes you NORD’s digital service webpage. From here, the customer can communicate with the service department and reach the right contact person in the respective country organization in their native language. These code stickers are a new development in NORD’s expansive digital services and provide users quick access to product specifications, documentation, and service requests on-the-spot via their mobile device. Of course, contact by phone is also possible, but in that case the customer must provide the serial number of their drive component in "Digital Services".

NORD’s existing digital services include the Documentation Center , a resource for product-specific manuals and literature, the Spare Parts Shop for fast online ordering of stock components and replacement parts, and the myNORD Customer Portal , a comprehensive tool that allows users to select and configure their NORD drive systems online. The QR codes extend these services with a defined service request contact form, as well as the ability to easily contact local sales and service departments. When a unit’s code is scanned, the form will automatically populate with the specified unit’s equipment/serial number and the proper documentation including spare parts list, manuals, Declaration of Conformity (DoC), 2D/3D drawings. Order details can also be accessed, saving time and ensuring the correct unit information is being referenced. In the future, NORD is working on informing customers through ‘Digital Services’ of digital updates, for example on their frequency inverters.